CEMEX USA Recognized for Excellence in Customer Satisfaction
CEMEX USA is pleased to announce that it has been named the recipient of the 2011 Customer Relationship Management (CRM) Excellence Award sponsored by Gartner and 1to1 Media.
CEMEX USA received the award in the Customer Experience category for the design and delivery of an exceptional customer experience that was successfully demonstrated by customer satisfaction, loyalty, retention and advocacy.
“At CEMEX USA, we strive to offer a unique customer experience based on a personalized, simple and effective approach,” said Gilberto Perez, President of CEMEX USA. “It is an honor for CEMEX USA to be recognized for excellence in Customer Relationship Management and we look forward to continuing to provide our customer service experience.”
The goal of the CRM Excellence Awards is to establish a standard of excellence for customer-focused organizations and honor those companies that effectively bring together strategy, technology and execution to deliver ideal customer experiences.
Winners are selected by a panel of judges comprised of Gartner analysts, business and academic experts, and 1to1 editorial staff members. Other CRM award categories included Customer Analytics, Social Engagement, Integrated Marketing, and Enterprise Efficiency.
CEMEX is a growing global building materials company that provides high quality products and reliable service to customers and communities in more than 50 countries throughout the world. Its U.S. network includes 13 cement plants, 46 strategically located distribution terminals, more than 80 aggregate quarries and more than 320 ready-mix concrete plants. For more information, visit www.cemexusa.com.
Gartner, Inc. is a leading information technology research and advisory company. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A and has 4,400 associates, including 1,200 research analysts and consultants, and clients in 85 countries. The identification of a Gartner Award winner is not an endorsement by Gartner of any vendor, product or service.